Client: An industry-leading, full-service logistics company with 30 sites.

Challenge: To save costs, improve capabilities and streamline telecom operations.

Solution:

• Offered a comprehensive plan for gaining efficiencies and saving costs, while optimizing telecom services.
• Recommended and implemented an MLPS network to replace a frame relay system for faster, more efficient connections between all sites.
• Implemented a Blackberry BES server to provide higher quality, more efficient wireless device management. Included an improved interface with corporate email.
• Provided a proactive help desk for superior service and access to assistance.
• Implemented comprehensive invoice management with GL coding and electronic submission to accounting to eliminate manual entry. Identified and reconciled billing errors, saving significant cost.

Results: Service enhancements and invoice management resulted in annual telecom savings of over 30%.