Managing changes and resolving problems related to your telecom services can be a complicated, frustrating process that takes valuable time away from other pressing business needs. Our service professionals understand the ins and outs of carrier processes and can efficiently navigate your tickets and service changes through the labyrinth of red tape. We add to the strength and depth of your IT department, creating a seamless extension of your ability to handle telecom/IT changes, repairs and other issues. Grudi Associates makes it fast, easier and virtually automatic. Among our services are:

• MACDs – Moves, Adds, Changes & Disconnects
• Trouble Escalation and Resolution
• Comprehensive Wireless Help Desk Services
  • Customized Help Desk Email Address Provided
  • Up to 24x7x365 Assistance
  • Device Not Working
  • Voice Mail Issues
  • Damaged/Warranty Replacement Assistance
  • Damaged/Out of Warranty Replacement Assistance
  • Email Connectivity Issues
  • Battery & Accessory Issues
• Convenient, Easy Access to Your Information:
  • Activities will be updated on your secure Web-based company portal
  • Updates also sent to your email
  • Dedicated toll-free access phone number
  • Dedicated email address